Process Improvement

Ok, so I could give you a dry version of what a process is. Do you see the image below? How one wheel turns another? That’s a process.

Let me break this down for you. (Back to your childhood days).
1. Johnny steals Frank’s Hot Wheels car.
2. Frank is upset.
3. Frank takes one of Frank’s MatchBox cars and gives it to his friend, Mark.
4. Mark trades the MatchBox car to his friend Paul for a Steve Young 49ers NFL card. (Do kids still trade cards by the way)?
5. Johnny finds out that Paul has his MatchBox car and wants to fight him for it.

OR

Johnny says, I’m sorry I stole your car. Here’s your car back plus one of mine.

Process Improvement

This is an example of the communications process. What other types of processes are there? (Glad you asked)

  • Management
  • Operational
  • Supporting
  • Product

Moral of the story: play nice and if you make a mistake, own it. Oh, don’t steal your friend’s toy cars.

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