This post is part of a series that explores questions that a good business analyst will ask. This is Question 2 of 8.
What are you currently doing to address or fix the problem? What did you do before and what were the results?
Part of understanding your client is knowing what they’ve tried and where they’ve had success. Why should this matter to you?
If you know what’s worked and what hasn’t then it puts you in a stronger position of solving the problem.
Remember, by the time the clients are sitting in your expensive office chairs, they’ve most likely exhausted their resources. Ask what your clients have done in the past to solve the problem. Ask then for the results.